--------------------------------------------------------------------------------------------------------------- EGI BROADCAST TOOL : https://operations-portal.egi.eu/broadcast
--------------------------------------------------------------------------------------------------------------- Publication from : Helmut Dres helmut.dres@kit.edu Targets : VO managers/vlemed vlemed-vo-managers@biggrid.nl ----------------------------------------------------------------------------------------------------------------
Dear all
The new release of the GGUS portal is now available. The following features have been newly included or improved:
GGUS web interface -New "Did you know?" text Changed since 2011-09-28: If there is a related savannah bug, please add the URL in the field "Related Issue". (e.g. https://savannah.cern.ch/bugs/?...) but NO MORE close the ticket as unsolved, leave it in status 'on hold' until the bug fix enters production. https://www.ggus.eu/pages/didyouknow.php#2011-09-28 -Offer submitter the possibility to select "Problem Type" for TEAM and ALARM tickets https://savannah.cern.ch/support/?117206 -Extended session timeout to 4 hours. https://savannah.cern.ch/support/?119276 -Added a field in GGUS search engine for searching user DNs https://savannah.cern.ch/support/?121093 -Renamed label "Short description" into "Subject" https://savannah.cern.ch/support/?122812
GGUS internals -Reworked FAQ creation process by removing the "Add to Wiki" option from the GGUS Portal https://savannah.cern.ch/support/?122098 -Decide what to do with the 'fake' direct assignment to VOSupport(biomed) via https://savannah.cern.ch/support/?122186 -Decide what to do with the 'fake' direct assignment to VOSupport(lhcb) via https://savannah.cern.ch/support/?122195
GGUS structure -Added NGI_UK https://savannah.cern.ch/support/?122237 -Added NGI_UZA https://savannah.cern.ch/support/?122296 -Added Support Unit for "StratusLab" https://savannah.cern.ch/support/?122238 -Added Support Unit "EGI Software Provisioning Support" https://savannah.cern.ch/support/?122318 -Added Support Unit "SLM" https://savannah.cern.ch/support/?122510 -Decommission of Support Unit "NUST" https://savannah.cern.ch/support/?122460 -Renaming Support Unit "CIC Portal" to "Operations Portal" https://savannah.cern.ch/support/?123657
GGUS training and documentation -Update GGUS support staff page https://savannah.cern.ch/support/index.php?123001
GGUS interfaces -GGUS-SNOW: "Waiting for change" should be mapped to "On hold" AND send the savannah bug URI https://savannah.cern.ch/support/?119580 -GGUS-SNOW: When a ticket gets 'Assigned' to a new group within SNOW, it shouldn't re-send the status 'Assigned' to GGUS https://savannah.cern.ch/support/?120272 -GGUS-SNOW: put a value in the SNOW 'Close code' field when ticket (un)solved https://savannah.cern.ch/support/?121245 -Remove *_XML_* fields from GGUS web services https://savannah.cern.ch/support/?121951
Please also check the ongoing work list & release notes: https://gus.fzk.de/pages/owl.php
The GGUS team
----------------------------------------------------------------------------------------------------------------------------------------------------------------------- link to this broadcast : https://operations-portal.egi.eu/broadcast/archive/id/478 -----------------------------------------------------------------------------------------------------------------------------------------------------------------------