--------------------------------------------------------------------------------------------------------------- EGI BROADCAST TOOL : https://operations-portal.egi.eu/broadcast

--------------------------------------------------------------------------------------------------------------- Publication from : Helmut Dres helmut.dres@kit.edu Targets : VO managers/vlemed vlemed-vo-managers@biggrid.nl ----------------------------------------------------------------------------------------------------------------

Dear all

The new release of the GGUS portal is now available. The following features have been newly included or improved:

GGUS web interface - New "Did you know?" text Please read news how to use correctly the field "Affected Site" https://www.ggus.eu/pages/didyouknow.php#2011-12-07 - LHCOPN TTS: Make available the cross reference option to GGUS tickets https://savannah.cern.ch/support/?124442 - Default "Type of Problem" (ToP) value: "Other" for TEAM and ALARM tickets https://savannah.cern.ch/support/?124239

GGUS structure - Removal of GridMap SU from GGUS https://savannah.cern.ch/support/?124423 - Move "Messaging" SU from software support to service support https://savannah.cern.ch/support/?124542

GGUS interfaces - GGUS-SNOW -> Tickets progressing independently in both systems https://savannah.cern.ch/support/index.php?119641 - GGUS-SNOW: When a ticket gets 'Assigned' to a new group within SNOW, it shouldn't re-send the status 'Assigned' to GGUS https://savannah.cern.ch/support/?120272 - GGUS-SNOW: re-check the GGUS 'Internal diary' mapping to SNOW 'Work notes' in the wrapper https://savannah.cern.ch/support/?124140 - GGUS-SNOW: Reopened GGUS ticket doesn't reopen SNOW ticket https://savannah.cern.ch/support/?124316 - GGUS-SNOW: Maintain GGUS-SNOW link active when ticket is reassigned to a CERN SU https://savannah.cern.ch/support/?124524 - GGUS - operations' portal interface: put documentation on the interfaces' egi wiki FAQ https://savannah.cern.ch/support/?124604 - Add field "Involve" to CIC Helpdesk application https://savannah.cern.ch/support/?124879

Mail Templates - Adjust ALARMs' mail templates to give meaningful information to ALARMers https://savannah.cern.ch/support/?124169

Please also check the ongoing work list & release notes: https://gus.fzk.de/pages/owl.php

The GGUS team

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