--------------------------------------------------------------------------------------------------------------- EGI BROADCAST TOOL : https://operations-portal.egi.eu/broadcast

--------------------------------------------------------------------------------------------------------------- Publication from : Helmut Dres helmut.dres@kit.edu Targets : VO managers/vlemed vlemed-vo-managers@biggrid.nl ----------------------------------------------------------------------------------------------------------------

Dear all

The new release of the GGUS portal is now available. The following features have been newly included or improved:

GGUS web interface New "Did you know?" Title: "On ALARM ticket re-opening the agreed Emergency Contacts get notified again" https://ggus.eu/pages/didyouknow.php Renewed the GGUS certificate used for signing alarm notifications. https://savannah.cern.ch/support/?138390 New Type of Problem: "Computer Services" https://rt.egi.eu/guest/Ticket/Display.html?id=5742

GGUS structure Decommissioned support unit "NGI_IE" https://savannah.cern.ch/support/?134879 Decommissioned support unit "ISIN" https://savannah.cern.ch/support/?137951 Decommissioned support unit "EMI Common Data Library" https://savannah.cern.ch/support/?138012 Decommissioned support unit "gLite VOBOX" https://savannah.cern.ch/support/?137966 Decommissioned support unit "EMI Common" https://savannah.cern.ch/support/?138026 Renamed support units "gLite WMS" to "WMS" https://savannah.cern.ch/support/?138027 Renamed support units "IGE" to "EGCF" https://savannah.cern.ch/support/?138463 Merged SUs "SAM/Nagios" (3rd Line) & "LHC Experiment Dashboard" to new name "Grid Monitoring" https://savannah.cern.ch/support/?138241 New support unit "NGI_ZA" https://savannah.cern.ch/support/?138272 New VO "drihm.eu" https://savannah.cern.ch/support/?138455

Mail issues Send email to the agreed "Emergency email" address when an ALARM ticket gets re-opened and put a line in the internal diary https://savannah.cern.ch/support/?136499

GGUS interfaces Modify web services "GGUS" and "GGUS_HISTORY" https://savannah.cern.ch/support/index.php?138191 GGUS-SNOW: Change "Close Code" value sent to SNOW for tickets solved/unsolved in GGUS https://savannah.cern.ch/support/index.php?138224 GGUS-SNOW: When a ticket gets 'verified' in GGUS send a note to SNOW but no 'Close Code' https://savannah.cern.ch/support/index.php?138225 GGUS-SNOW: reminders misleadingly include the last public diary update https://savannah.cern.ch/support/index.php?138235 SAVANNAH-GGUS-CMS: clarify work flows https://savannah.cern.ch/support/index.php?138464

GGUS internals GGUS-SNOW: avoid obsolete email notifications from GGUS, every time a status "Assigned" is received from SNOW https://savannah.cern.ch/support/index.php?138239 Update workflow for tickets waiting for PTs https://savannah.cern.ch/support/index.php?138345 Invalid status change to be checked https://savannah.cern.ch/support/index.php?138348

GGUS reporting GGUS RG: Implement SLA report "ETA accuracy" https://rt.egi.eu/guest/Ticket/Display.html?id=4752

Please also check the ongoing work list & release notes: https://ggus.eu/pages/owl.php

The GGUS team

---------------------------------------------------------------------------------------------------------------- link to this broadcast : https://operations-portal.egi.eu/broadcast/archive/id/967 ----------------------------------------------------------------------------------------------------------------