Hi *
i think i promised you guys this information, about the "revolution"
in GGUS. From Maria Dimou:
=================
A new revolutionary GGUS development was recently decided at the User
Support Advisory Group meeting.
Normal GGUS tickets will be allowed to reach the Site's helpdesk
address when a GOCDB-GGUS interface, based on Web Services, will be
ready.
A lot of technical (interface with GOCdb, interface with local
ticketing systems) and procedural issues (what if the sites are not in
GOCdb or have multiple email contact addresses per service) have to be
clarified in this process.
===============
I think this means that tickets (in many cases) get to skip the whole
TPM thing.
JT