[Ct-grid] ggus

Hi *

i think i promised you guys this information, about the "revolution" in GGUS. From Maria Dimou:

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A new revolutionary GGUS development was recently decided at the User Support Advisory Group meeting. Normal GGUS tickets will be allowed to reach the Site's helpdesk address when a GOCDB-GGUS interface, based on Web Services, will be ready. A lot of technical (interface with GOCdb, interface with local ticketing systems) and procedural issues (what if the sites are not in GOCdb or have multiple email contact addresses per service) have to be clarified in this process.

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I think this means that tickets (in many cases) get to skip the whole TPM thing.

JT